Cancellation Policy Builder

Business Info

Business nameContact infoEffective date

Policy Settings

Required cancellation noticeLate cancellation fee ($)

$

No-show policyWeather policyRescheduling rulesPackage expirationRefund policyDeposit policyTrainer cancellationBarn closureCommunication methodArrival & latenessInclude emergency exceptions clauseInclude acknowledgment & signature section

Generated Policy

[Your Business Name]
Cancellation & Scheduling Policy
Effective: [Date]

Contact: [Phone / Email]

1. CANCELLATION NOTICE
Clients must provide at least 24 hours notice to cancel or reschedule a lesson or appointment without penalty.

2. LATE CANCELLATION FEE
Cancellations made with less than 24 hours notice will be charged $50.

3. NO-SHOW POLICY
Clients who fail to attend without notice will be charged the full lesson price.

4. WEATHER POLICY
Lessons canceled due to severe weather will be rescheduled at no charge. The trainer will determine if conditions are unsafe.

5. RESCHEDULING
Lessons may be rescheduled with at least 24 hours notice, subject to availability.

6. PACKAGE EXPIRATION
Lesson packages expire 6 months from the date of purchase.

7. REFUND POLICY
All payments are non-refundable. Unused lessons may be transferred to another rider with approval.

8. DEPOSIT POLICY
Deposits are non-refundable but may be applied to a future booking with at least 24 hours notice.

9. EMERGENCY EXCEPTIONS
Genuine emergencies (medical, family, or severe weather) will be handled with flexibility. Please communicate as soon as possible.

10. TRAINER CANCELLATION
If the trainer must cancel with less than 24 hours notice, the client will receive a complimentary lesson or credit.

11. BARN CLOSURE
If the barn is closed due to weather, holidays, or emergencies, all affected lessons will be rescheduled.

12. COMMUNICATION
All cancellations and rescheduling requests must be communicated via text message or email. Verbal notice at the barn is not sufficient.

13. ARRIVAL & LATENESS
Clients arriving more than 10 minutes late will have their lesson shortened accordingly. Arrivals more than 20 minutes late may be treated as a no-show.

14. ACKNOWLEDGMENT
By scheduling a lesson or service with [Your Business Name], clients acknowledge that they have read and agree to this cancellation policy.

Client Signature: _________________________   Date: ____________

Trainer/Manager Signature: _________________________   Date: ____________

The generated text is fully editable. Your edits will be preserved in the PDF, print, and email.

ℹ️

This template is provided for general informational purposes and is not legal advice. Local laws and individual circumstances may require additional terms. Consider having a qualified attorney review your policy before use.